Can you please clarify if there is any limit on the number of chats and contacts for a user?
You can have unlimited chats and contacts with each plan. Please bear in mind that the conversations that involve chatbots have pricing based limits. If you want unlimited conversation, do tell us and we will get the needful done.
Also, we will be able to serve as many customers you want and there is no cap on the number of messages exchanged. Though, we expect you to adhere to our fair usage policy.