What is conversation routing?

Conversation routing is defined as the rule which determines who among the participants should handle the conversation depending on set criteria.

You can use conversation routing to apply a set of rules to assign conversations to your various team members. You can either choose to notify everybody (recommended for small teams) or automatically assign conversations to agents on a round-robin basis. ‘
With the 'Notify Everybody’ option, Kommunicate will send notifications to all team members and whosoever acts first, will be assigned the conversation.